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Casino FAQ

We regularly receive questions from players that have been asked and answered before. As a result, we recommend that you consult the Frequently Asked Questions to see if you can find the answer you seek there. If you have a question about playing in a specific online casino, it would be best to contact that casino’s customer service department.

Can I deposit money safely?

A licensed, reliable and secure online casino will always offer a secure payment environment and one or more payment options. Some examples of safe payment options are Visa, Mastercard, PaySafeCard, Ukash, Neteller and Skrill.

Can I make multiple deposits in one day?

It is recommended to consult the online casino’s website for more information about the available payment options and the conditions that apply to making a deposit. If the information on the casino’s website does not answer your question, you can always contact the casino’s customer service department.

What happens when my internet connection fails?
If your internet connection fails when you are playing an online slot machine, for example, nothing will happen to your available credit. Once your internet connection is restored, you will have the same amount of credit as before. For more information, you can always consult the online casino’s website.

Can I make a deposit if I do not have a credit card?

Most online casinos offer a variety of payment options, including the use of a credit card. Online casinos will generally also accept payments made with Neteller, as well as offering plenty of other options. Other payment options commonly used by online casinos include PaySafeCard, Ukash and Skrill. It is therefore definitely possible to play online even if you do not have a credit card.

Why does a payout take longer to process than a deposit?

When you make a deposit, the amount will be added to your player account immediately. When you request a payout, however, it takes longer for the money to be added to your bank account. That is because the online casino first has to process your payout request. Most casinos process such requests within 24 hours, after which a player still has to wait for the amount to be transferred into their bank account.

Where can I find the rules of a casino game?

You can find more information about the rules of the most popular casino games on this website. You can also consult the online casino’s own website, which will usually contain additional information about the available games. A slot machine, for example, will contain information about the features of the game and the payout table. When you play roulette or blackjack, you can read the rules of the game via the info section within the game itself.

Why do I see a black screen when I open a game?

It is important to make sure that Flash and Java are installed on your computer when you play in an online casino. If the black screen only occurs from time to time, the problem may be with the online casino itself. In that case, you can contact the customer service department.

What is a casino bonus?

A casino bonus is a kind of reward or gift you receive from the online casino. It is a reward when it concerns, for example, a deposit bonus and a gift when you receive free spins, for instance, without having to do anything yourself.

What are bonus conditions?

A bonus will never be paid out immediately after it has been awarded. Instead, you will have to earn it first. Earning the bonus is an example of a bonus condition and it requires you to bet the amount of the bonus a number of times. This is known as wagering and must usually be done within a certain time frame, e.g. thirty or ninety days.

Is my information safe?

Any personal information from players is safe, as are all financial transactions between players and the online casino (e.g. deposits). This ensures that no data can be intercepted by third parties.

Is gambling addictive?

Gambling in and of itself is not addictive, although there are players who are particularly susceptible to addiction. In practice, only a small percentage of players will truly become addicted to gambling and experience problems as a result. Of course, gambling addiction must be prevented at all costs. Most online casinos therefore have a dedicated policy for recognising the signs of addiction and offering options for players to close their account temporarily or indefinitely. Players with a gambling addiction will first have to acknowledge that they have a problem, however. Once they do, they can begin the process of seeking help and overcoming their addiction.

How can I avoid becoming addicted?

The best way to avoid a gambling addiction is to view online gambling as a fun and exciting activity that costs money. It is also important to set a budget for your online gaming activities and to not exceed this budget – not even to win back any losses. You should only play because you enjoy it, not because it has become a habit to do so. Do not play when you are feeling tense, stressed or depressed, because you might exceed your personal limits and spend more money than you would normally. For the same reason, it is also recommended to avoid gambling activities when you are under the influence. You might feel overly confident and do things you otherwise would not.

It is easy to avoid a gambling addiction if you keep the aforementioned risks and tips in mind whenever you visit an online casino. When you regularly visit online casinos and earn a lot of winnings in a row, you might start to feel overly confident and believe that your winning streak will continue. If you then end up losing a few times in a row, you might feel tempted to try to earn back your losses. That is not the correct way to play in an online casino. As mentioned, playing in an online casino should always be fun and exciting, because that is what gambling is. It should never become an obsession for you, however. Should your gambling leads to financial difficulties, then it is time to stop playing immediately and, if necessary, seek help from others.

Can I visit an online casino if I am under 18?

Online casinos do not have doormen who can check the age of every player. Officially, you cannot engage in gaming activities until you are at least 18 years old. It is therefore not allowed to have a player account if you are under 18. Although you might create a fake account, it will likely not do you any good. Most online casinos require some form of identification before paying out any winnings. Of course, you can play for free, because you do not need a player account to do so.

Who can help me with my gambling addiction?

If you acknowledge the fact that you have a gambling problem, you have taken the first step in the right direction. It is still recommended to seek help from others, though. There are various organisations you can go to and you can even seek online help. The Gamblers Anonymous Foundation is there for people with a gambling addiction. You can contact the Jellinek foundation. There are many other organisations for people with gambling problems and we recommend you find one near you. You should also contact the online casino’s customer service department to explain the situation and ask them what they can do for you (e.g. close your account).