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Casino Winner Customer service

Casino Winner’s customer service department is there for you to answer any questions and help you resolve any problems. Even in a well-designed online casino like Casino Winner, problems may occur from time to time. The customer service department will help you resolve the issue as quickly as possible or provide a satisfactory answer to your question.

Casino Winner’s customer service is available 24/7 for players in need of assistance. The customer service desk can be contacted via email. The quickest way to receive help is to log in to your account and then submit your question or problem. Players without an account can also contact the customer service desk via support@krooncasino.com

As a player at Casino Winner it is great to play online and visit the live casino, but also to bet on sports. The fact that free online casino games can also be played is also fantastic. For both new and regular players, a question can always be asked. Or that a problem occurs at an unexpected time. In such situations there is a FAQ section available, but if that is not enough then there is always customer service. Casino Winner also appreciates it if you have any comments or remarks about the game offer or bonuses and let us know.


In many situations, the FAQ section provides more than enough answers to questions that arise with many players. Whether it is a bonus, your account or deposit options, there is an answer to many questions. The personal service that is offered, therefore, mainly concerns questions and problems that are not in the FAQ section. For you there is always an employee available to help you with problems and questions you encounter with, for example, your account, bonus or other items. Customer support is customer-friendly and always tries to solve the problem as quickly as possible. However, it is recommended to first look at the questions that have already been answered. The section is divided into topics, so it is very quick and easy to check whether your question is included and the answer to that is sufficient for you. If this is not the case, please contact customer support. The employees are there for you.

Live chat

The live chat is an option that is most used when it is active, because that guarantees a fast contact. You can submit your question or sketch your problem situation via the live chat. The employee who is currently available then communicates with you via the chat. Possible questions can be asked to clarify the problem. If it is an easy question, you will receive an immediate answer. The speed and customer-friendliness of this communication channel is sufficient. To start the chat, it is necessary to enter your name just like your email address, so that the employee can quickly gain insight into who you are and can call up the linked data. Live contact is possible between 11 am and 9 pm on a daily basis.

Make a quick phone call

Another way to get in touch with an employee and to speak in person is by calling. The telephone number can be found on the Casino Winner website. Do you want to be spoken in English? Then it is necessary to first log in and otherwise an international telephone number is available. The telephone service is just like via the live chat fine. It depends on your personal preference whether you prefer to chat or phone.

Send an email

Are you in a hurry or is the live chat not available and would you prefer not to ring? Then there is still a possibility to send an email to the Casino Winner helpdesk. Even if you send an email, you do not have to wait long for an answer. It takes a little longer than when you call or chat, but the aim is to respond quickly. It is also useful that you can simply send the mail in English. Incidentally, players without an account can also contact customer service via support @ krooncasino.com